Safety policy

Our hosts and guests are expected to follow the updated COVID-19 regulations and protocols.

Help us keep the Questra community a safe space for everyone.

Mandatory Masks

Guests and hosts must follow the local guidelines and laws regarding wearing a mask at all times or during interactions.

Social Distancing

When required by local laws or guidelines, Hosts and guests must agree to maintain a distance of 6 feet (2 metres) from each other.

Enhanced Cleaning

All of our hosts are committed to our multiple step enhanced cleaning process, which is backed by experts.

Vaccinated Hosts

Our hosts are fully vaccinated against COVID - 19, we expect our guests to be at least partially vaccinated or have a negative report of RTPCR test which is as recent as 15 days.

COVID-19 safety practices (required)

All Hosts and guests are required to follow the COVID-19 safety practices outlined above, as applicable, including Airbnb’s 5-step enhanced cleaning process between guest stays. Hosts who don’t agree to these practices may have their calendars blocked. Any Host or guest who repeatedly violates these guidelines may face other consequences, including account suspension or removal from the community.

Additional guidance for travelling and hosting during COVID-19

Don’t travel or host if you’ve recently been exposed to or have symptoms of COVID-19

To protect the health and safety of our community, it is our policy that Hosts (and all people who may be present at the listing before or during a stay) should not enter their listing(s) or interact with their guests, and that guests should not check into a listing if any of the following are true: ­­

You are actively infected or have tested positive with COVID-19 in the past 30 days

You suspect you are sick or have been exposed and are awaiting test results to confirm or deny a diagnosis of COVID-19

You are showing symptoms or are concerned about possible infection of COVID-19

You’ve had close, sustained contact with an individual confirmed or suspected to be infected with

COVID-19 within the last 14 days*

For more details about what to do in the event of illness or exposure to COVID-19, review the following documents:

Extenuating circumstances policy for specific details about reservation changes and cancellations related to the coronavirus

Quarantine and isolation stays policy to read more about these guidelines and Questra's approach to travel during the COVID-19 pandemic

*Please note that Frontline Stays are subject to different standards.

Wash your hands regularly ­­

Be sure to wash your hands often, especially if you’re in contact with people outside your reservation and are touching surfaces and utensils in a shared space or a common area.

Wash your hands properly with soap and water for at least 20 seconds
If soap and water are not readily available, use a hand sanitiser that contains at least 60% alcohol; cover your hands and rub them together until they feel dry
Follow your local laws or guidelines on masks and social distancing in common areas and shared spaces

When you are in a common area or shared space (as a Host or guest), follow your local laws and guidelines for wearing a mask and social distancing from anyone who is not part of your reservation. Hosts should consider providing a no-contact check-in whenever possible.

Remember, if you feel uncomfortable staying in a private room or shared space, consider booking an entire place instead. If you’re uncomfortable hosting a private room or shared space, you can list your entire place or pause your hosting if that’s not possible.

Hosts should also follow local guidelines around hosting private rooms, shared spaces, and the total number of people allowed to gather in the listing.

Hosts of private room or shared space listings should also:

Cap the guest count as needed to allow for social distancing in all common areas when required by local laws or guidelines

Ventilate common areas during the stay when safe and secure to do so, as specified in the cleaning protocol
Clean and sanitize common areas (such as bathrooms and kitchens) as frequently as possible
Some governments may place restrictions on hosting private or shared rooms or may impose additional obligations or requirements on those spaces. Please make sure you review and follow any additional safety and cleaning guidance from government and/or health authorities in your local jurisdiction.

What to do if you test positive for COVID-19 during or after your stay

If you have recently tested positive for COVID-19 or have started to feel any COVID-19 symptoms, consider informing anyone who may have been affected or potentially exposed, in addition to relevant local authorities.

Feel free to reach out to us for any queries

Stay Safe